FAQ

WHEN WILL MY ORDER SHIP?

All items in stock are shipped within 3-4 working days. The pre-order items are shipped according to the listed date on the product page.

HOW MUCH DOES SHIPPING COST?

Worldwide free shipping on all orders over €60. Below are the standard shipping rates for the regions.

All the express shipping rates are calculated during checkout.

Portugal & Spain - Free Shipping (3-5 days)
USA — €8 (4-7 days)
CANADA — €8 (4-7 days)
UK/EUROPE — €8 (2-6 days)
ASIA — €8 (7-10 days)

CAN I TRACK MY ORDER?

You will receive a shipment confirmation email with your tracking number once your order has been shipped. If your shipment does not arrive or you have any issues, please email hi@anure.store

TAXES & DUTIES

EU — No duties
US — No duties below $800

Rest of the world — Customs duties and fees are the responsibility of the recipient. Duties may occur depending on your country. (May apply for Canada, UK, JAPAN and South Korea orders). The amount is decided by your local customs office, please contact them for more info.

CAN I CANCEL OR MODIFY MY ORDER BEFORE IT SHIPS?

If you’d like to cancel or edit the shipping address on your order, please email us at hi@anure.store as soon as possible and we’ll do our best to accommodate requests.

EXCHANGE & RETURNS

Returns are accepted within 14 days of delivery in unused condition. There are no returns or exchange for discounted products.

CONTACT

Feel free to contact us at hi@anure.store if you have any questions, recommendations, or wholesale requests.